Good Services Lab
Good Services Lab
Reimagining cities where all can flourish
The Good Services Lab, led by Kimberlyn Leary, Ph.D., MPA, is a think-and-do lab based at the Bloomberg Center for Cities at Harvard University. The lab supports current and future government and community leaders in data-driven innovation and to collaborate across boundaries to advance resident outcomes.
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Our Topics and Practice Areas
- Health and public health equity
- Public service delivery
- Environmental and climate justice
- Wealth, mobility, and opportunity gaps
- Digital divides and “AI for good” in public service delivery
- Democracy and government innovation
Team Participation in Executive Education Teaching:
Cross-Boundary Collaboration. Faculty director Kimberlyn Leary, Bloomberg Harvard City Leadership Initiative
Leading City Procurement Reform. Co-faculty directors Kimberlyn Leary and Jeffrey Liebman and the Harvard Kennedy School Government Performance Lab, Bloomberg Harvard City Leadership Initiative
Program for New Mayors: First 100 Days. Co-faculty directors Kimberlyn Leary and Mitch Weiss, Bloomberg Harvard City Leadership Initiative
Health Equity by Design, Harvard Medical School
Our Contributions
Health Equity
Leading Change
Climate Change
Podcasts
Equity Innovation Hub
Our People
Faculty Director, Founder
Research and Program Director
Faculty Assistant
Fellow
Fellow
"Good Services"
Good Services
Improving outcomes for city residents by identifying, building on, and scaling leading practices for delivering more effective public services through integrating disciplines like behavioral insights, customer experience, and implementation science.
Featured Research
Forthcoming:
From Listening to Action: Practitioner Leaders on Community-Led Service Delivery
Building Family-Friendly Spaces for Mothers in Recovery
